Question 1

How do I list scrap or recyclable material for sale?

Accepted Answer

Create a free account, click 'New Listing', choose a category, upload photos and a quality report if available, and set your price or request offers. AI will auto-categorize and suggest a fair market price.

Question 2

How do I receive offers from international buyers?

Accepted Answer

Once your listing is live, verified buyers can contact you directly or submit offers through the platform. Our AI engine actively notifies buyers whose buying profile matches your material.

Question 3

What payment methods are supported?

Accepted Answer

Bank wire transfer (T/T), Letter of Credit (L/C), escrow and recognized B2B payment gateways. For first-time international trades we recommend escrow or L/C.

Question 4

Is membership free?

Accepted Answer

Browsing is free. Listing and matching are free during our launch phase. Premium plans for unlimited listings, analytics and priority matching are coming soon.

Question 5

Can I export scrap metal and plastics internationally?

Accepted Answer

Yes. The platform supports cross-border B2B trade. We provide guidance on Basel Convention, customs codes, certificates of origin and compliance documentation.

Question 6

Who arranges logistics?

Accepted Answer

Either party can. We integrate with global freight forwarders to provide instant quotes for road, sea and rail transport, including container booking and customs clearance.

Question 7

How is material quality verified?

Accepted Answer

Sellers upload photos, certificates and lab analyses. Buyers may request a third-party inspection (SGS, Bureau Veritas, Intertek). Our AI flags listings with missing or inconsistent quality data.

Question 8

How are prices determined?

Accepted Answer

Sellers can list at a fixed price, request offers or run an auction. Our AI suggests fair-market pricing based on LME, regional indexes and recent transactions.

Question 9

Which materials can I trade?

Accepted Answer

All major recyclable streams: ferrous and non-ferrous metals, plastics, paper and cardboard, e-waste, textiles, rubber, glass, wood, batteries, machinery and industrial scrap.

Question 10

Do you support small businesses?

Accepted Answer

Absolutely. Whether you have a single 20-ft container or 10,000 tonnes per month, the platform is designed to scale with you.

Question 11

Are buyers and sellers verified?

Accepted Answer

Yes. Every business undergoes KYC, document verification and reference checks before transacting on the platform.

Question 12

How do I get a quality certificate?

Accepted Answer

Through our network of accredited inspection partners. We can arrange sampling, XRF, lab analysis and full SGS-style inspection reports.

Question 13

Can I sell hazardous waste?

Accepted Answer

Only with proper licensing in both origin and destination countries, and full compliance with Basel and national regulations. We support trade in licensed e-waste, batteries and certain industrial residues.

Question 14

What languages does the platform support?

Accepted Answer

English by default, with Turkish, Arabic, Spanish, Chinese and German rolling out in 2026.

Question 15

Is there a mobile app?

Accepted Answer

A responsive mobile web experience is live today. Native iOS and Android apps are on our roadmap.

Question 16

How does AI matching work?

Accepted Answer

Our AI analyzes your material specs, location, volume and price expectations and ranks the most likely buyers from our global network in real time.

Question 17

How long does it take to close a deal?

Accepted Answer

From listing to contract signature, the average time is 5-15 days for domestic deals and 2-5 weeks for international shipments.

Question 18

Can I integrate the platform with my ERP?

Accepted Answer

Yes — API access for high-volume traders and recyclers is available on request.

Question 19

What is the platform's commission?

Accepted Answer

We charge a small success fee on completed transactions. Listing, matching and communication are free.

Question 20

Do you support recurring contracts?

Accepted Answer

Yes. Annual or multi-year off-take agreements can be negotiated directly between counterparties on the platform.

Question 21

How is data privacy handled?

Accepted Answer

Sensitive commercial information is shared only with parties you authorize. We comply with GDPR and KVKK.

Question 22

What happens if there is a dispute?

Accepted Answer

Our trade desk mediates disputes. Escrow payments are released only when both parties confirm satisfactory delivery. Independent arbitration is available.

Question 23

Can I buy material for my recycling plant?

Accepted Answer

Yes. Create a buyer profile, set your specifications and let the AI engine surface matching listings from around the world.

Question 24

Do you provide market intelligence?

Accepted Answer

Yes. The Price Index, weekly newsletters and category dashboards deliver actionable market intelligence to all members.

Question 25

How do I stay compliant with CBAM?

Accepted Answer

We tag carbon-intensive material flows, provide embedded emissions data and connect you with verified low-carbon suppliers.

Question 26

Are there regional restrictions?

Accepted Answer

We operate globally, subject to international sanctions and local regulations. Restricted destinations are flagged automatically.

Question 27

How do I price unusual or mixed lots?

Accepted Answer

Use the 'Request Offer' option. Buyers from multiple regions will price the lot competitively based on their downstream value.

Question 28

Can I list machinery and equipment for sale?

Accepted Answer

Yes — both for reuse and for material recovery.

Question 29

Do you offer training for new users?

Accepted Answer

Yes. We publish video guides, weekly webinars and onboarding sessions for new members.

Question 30

How do I contact support?

Accepted Answer

Email info.globalresourcexchange@gmail.com or use the in-platform live chat (Mon-Fri, 09:00-18:00 GMT+3).

Frequently Asked Questions